Terms & Conditions – AL NAS PERFUMES

Last Updated: 23 September 2026

Welcome to AL NAS Perfumes.

These Terms & Conditions govern your access to and use of https://alnasperfumes.com/ (the “Website”), including all purchases made through the Website.

The Website and the AL NAS Perfumes brand are operated under Mann General Trading, United Arab Emirates (“AL NAS Perfumes”, “we”, “us”, or “our”).

By accessing the Website, creating an account, placing an order, or purchasing any product from us, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these Terms & Conditions, please do not use the Website or place an order.

1. About AL NAS Perfumes

AL NAS Perfumes is a fragrance brand offering perfumes and related fragrance products through our online store.

Website: https://alnasperfumes.com/
Brand: AL NAS Perfumes
Licensed Under: Mann General Trading
Country of Operation: United Arab Emirates

Additional business and customer-service information may be displayed on our Website or provided with your order.

2. Eligibility to Purchase

By placing an order through our Website, you confirm that:

You are legally capable of entering into a binding agreement.
The information you provide is complete, accurate, and current.
You are authorised to use the payment method selected for the purchase.
Your purchase is for lawful personal or commercial purposes.

Where legally required, customers under the age of 18 should make purchases only with the involvement and consent of a parent or legal guardian.

3. Product Information

We make reasonable efforts to ensure that product names, descriptions, photographs, sizes, quantities, ingredients, fragrance notes, packaging details, prices, and other information displayed on the Website are accurate.

However, product colours, packaging, bottle appearance, and visual presentation may appear slightly different depending on photography, lighting, screen settings, production batches, or packaging updates.

Fragrance perception may also vary from person to person based on skin chemistry, environment, application, and individual preference.

Such personal differences in fragrance perception are not considered a product defect.

Where applicable, customers should review the product packaging and product information before use.

4. Fragrance Inspiration and References

Where a fragrance is described as being inspired by a particular fragrance family, style, note profile, location, mood, or olfactory concept, such descriptions are intended to help customers understand the fragrance character.

Unless expressly stated otherwise, AL NAS Perfumes is an independent brand and is not affiliated with, endorsed by, sponsored by, or associated with any third-party fragrance house or trademark owner referenced for descriptive purposes.

All third-party trademarks remain the property of their respective owners.

5. Prices

All prices displayed on the Website are shown in UAE Dirhams (AED) unless otherwise stated.

The price payable will be the price displayed and confirmed during checkout.

Applicable taxes, delivery fees, payment charges, or other charges, where applicable, will be displayed before the customer confirms the order.

We reserve the right to update product prices from time to time.

Price changes will not normally affect an order that has already been accepted by us, except where required to correct an obvious pricing or technical error.

6. Orders

Placing an order on the Website constitutes an offer to purchase the selected products.

After placing an order, you may receive an electronic acknowledgement confirming that we have received your order.

Receipt of an order acknowledgement does not necessarily mean that your order has been accepted.

We reserve the right to reject or cancel an order where reasonably necessary, including in cases involving:

Product unavailability;
Incorrect pricing or product information;
Suspected fraud or unauthorised payment;
Incorrect customer or delivery information;
Technical or system errors;
Restrictions imposed by applicable law or regulation; or
Circumstances that prevent us from fulfilling the order.

If payment has already been collected for an order that we subsequently cancel, the relevant amount will be refunded according to the original payment method, subject to the payment provider’s processing procedures.

7. Product Availability

All products are subject to availability.

Adding a product to your shopping cart does not reserve that product.

If an item becomes unavailable after an order is placed, we may contact you to offer an appropriate alternative, partial fulfilment where applicable, or a refund for the unavailable item.

We do not guarantee continuous availability of any particular fragrance, bottle size, packaging design, gift set, or limited-edition product.

8. Payment

Available payment methods will be displayed during checkout.

Depending on availability, these may include debit cards, credit cards, digital payment services, or other approved payment methods.

Payments may be processed by authorised third-party payment service providers.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

We do not intentionally store complete payment-card details where payment information is processed securely by third-party payment providers.

Your payment may be subject to additional security verification by your bank or payment provider.

9. Order Confirmation and Electronic Records

Customers may receive electronic confirmation relating to their purchase, including order details, payment confirmation, invoice information, shipping information, or other transaction records.

You are responsible for providing a valid email address, mobile number, and other contact information necessary for us to process and communicate regarding your order.

Please review your order confirmation promptly and contact us if any information is incorrect.

10. Delivery

We deliver to locations made available during checkout.

Available delivery locations, estimated delivery times, and applicable shipping charges may vary depending on the customer’s location, product availability, courier capacity, public holidays, and other circumstances.

Delivery estimates are estimates only unless expressly confirmed otherwise.

We will make reasonable efforts to dispatch and deliver orders within the timeframe communicated to the customer.

Delays may occasionally occur due to circumstances outside our reasonable control, including:

Courier or logistics delays;
Incorrect or incomplete delivery information;
Weather conditions;
Public holidays;
Customs or regulatory procedures;
Force majeure events;
High order volumes; or
Other operational circumstances.

Customers are responsible for providing a complete and accurate delivery address and valid contact number.

11. Failed or Incorrect Delivery

If delivery cannot be completed because the customer has provided an incorrect or incomplete address, cannot be contacted, or repeatedly fails to accept delivery, additional delivery charges may apply where legally permitted.

If you realise that your delivery details are incorrect, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been dispatched.

12. Inspection Upon Delivery

Customers are encouraged to inspect their order as soon as reasonably possible after delivery.

If your order arrives:

Damaged;
Leaking;
Defective;
Incorrect;
Missing an item; or
Significantly different from the product ordered,

please contact our customer-service team as soon as possible and provide the order number along with appropriate photographs or other evidence where reasonably requested.

We will assess the issue and provide an appropriate remedy in accordance with applicable UAE consumer-protection laws.

13. Returns and Exchanges

Because perfumes are personal-use products, products that have been opened, used, sprayed, altered, damaged after delivery, or are otherwise no longer in their original saleable condition may not be eligible for a return or exchange, except where the product is defective, damaged, incorrectly supplied, or where return or replacement is otherwise required under applicable law.

For an eligible change-of-mind return, where offered by AL NAS Perfumes, the product should ordinarily:

Be unused and unopened;
Be in its original packaging;
Have all seals intact;
Include any accessories or complimentary items supplied with it; and
Be accompanied by valid proof of purchase.

Any return remains subject to our applicable Return & Refund Policy and mandatory consumer rights under UAE law.

Nothing in these Terms & Conditions is intended to exclude or restrict any consumer right that cannot legally be excluded or restricted.

14. Damaged, Defective or Incorrect Products

If we confirm that a product supplied to you was damaged, defective, or incorrect, we may, depending on the circumstances and applicable law:

Replace the product;
Exchange the product;
Refund the applicable purchase amount; or
Provide another legally appropriate remedy.

We may request photographs, videos, product packaging, batch information, or the return of the affected product to investigate the claim.

15. Refunds

Approved refunds will generally be issued using the original payment method unless another method is agreed upon or required.

After we process a refund, the time required for the amount to appear in your account may depend on your bank, card issuer, or payment service provider.

Shipping or other charges may be non-refundable where legally permitted and where the service has already been provided, unless the return results from an error attributable to AL NAS Perfumes or applicable law requires otherwise.

16. Cancellation of Orders

If you wish to cancel an order, please contact us as soon as possible.

We will try to accommodate cancellation requests before an order has been processed or dispatched.

Once an order has entered fulfilment or has been dispatched, cancellation may no longer be possible, and the applicable return procedure may need to be followed.

AL NAS Perfumes reserves the right to cancel an order in circumstances described in these Terms & Conditions.

17. Promotions, Discount Codes and Offers

From time to time, AL NAS Perfumes may provide promotional offers, discount codes, gifts, bundles, or limited-time campaigns.

Unless otherwise stated:

Promotions cannot be exchanged for cash;
Promotional codes may have expiry dates;
Certain products may be excluded;
Only one promotional code may be permitted per transaction;
Offers may be subject to minimum purchase requirements;
Promotional benefits may not be transferable; and
Promotions may be modified or withdrawn where legally permissible.

Any specific promotional terms communicated with an offer will apply in addition to these Terms & Conditions.

18. Gift Products and Complimentary Items

Complimentary products, samples, promotional gifts, or other free items may be offered subject to availability.

Where an order is returned and the customer’s eligibility for a complimentary item depended on the value or contents of that order, we may require the complimentary item to be returned as well, where legally permitted.

19. Safe Use of Products

Perfumes and fragrance products must be used according to their intended purpose and any instructions or warnings provided with the product.

Customers should:

Avoid contact with eyes;
Keep products away from children where appropriate;
Keep fragrance products away from flames, sparks, and excessive heat due to their potential alcohol content;
Avoid ingestion;
Discontinue use in the event of irritation or an unexpected reaction; and
Review ingredient or allergy information where relevant.

Customers with known sensitivities or allergies should review product information carefully before use.

20. Intellectual Property

Unless otherwise stated, all content available on the Website—including:

AL NAS name and branding;
Logos;
Bottle and packaging designs;
Photography;
Product descriptions;
Graphics;
Artwork;
Website design;
Videos;
Text;
Marketing concepts; and
Other original content

is owned by, licensed to, or used with permission by AL NAS Perfumes and/or Mann General Trading.

No content may be reproduced, copied, republished, distributed, sold, modified, exploited, or used commercially without prior written permission from the applicable rights holder.

21. Acceptable Use of the Website

You agree not to use the Website:

For unlawful or fraudulent activities;
To attempt unauthorised access to our Website, systems, servers, or customer accounts;
To introduce malware, viruses, malicious scripts, or harmful technology;
To interfere with the functionality or security of the Website;
To scrape or systematically extract Website content without authorisation;
To impersonate another person;
To submit false or misleading information; or
To infringe the rights of AL NAS Perfumes or any third party.

We may restrict or terminate access where there is reasonable evidence of misuse.

22. Customer Accounts

If the Website allows customer accounts, you are responsible for maintaining the confidentiality of your account credentials and for activities performed using your account.

Please notify us promptly if you believe your account has been accessed without authorisation.

We may suspend or terminate accounts that are used fraudulently, unlawfully, or in breach of these Terms & Conditions.

23. Customer Reviews and User Content

Where customers are permitted to submit reviews, photographs, comments, testimonials, or other content, such material must be truthful and must not:

Be unlawful;
Be defamatory or abusive;
Infringe intellectual-property rights;
Contain malicious software;
Include misleading claims; or
Violate another person’s privacy.

We reserve the right to moderate or remove content where legally appropriate.

24. Third-Party Services

Our Website may use or link to third-party services, including:

Payment gateways;
Courier and logistics providers;
Analytics services;
Social-media platforms; and
Other technology providers.

Third-party services may have their own terms and privacy policies.

AL NAS Perfumes is not responsible for independent third-party websites or services except to the extent responsibility cannot be excluded under applicable law.

25. Website Availability

We aim to keep the Website available and accurate but do not guarantee uninterrupted or error-free access.

We may temporarily suspend, modify, update, or restrict parts of the Website for maintenance, security, technical, regulatory, or operational reasons.

26. Limitation of Liability

To the maximum extent permitted by applicable law, AL NAS Perfumes and Mann General Trading will not be liable for indirect or consequential losses arising from use of the Website or products where such liability may lawfully be limited.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by UAE law, including mandatory consumer rights.

27. Privacy and Personal Data

We respect the privacy of our customers.

Personal information collected through the Website may include information necessary to:

Process orders;
Receive payments;
Arrange delivery;
Provide customer service;
Prevent fraud;
Improve our services; and
Send marketing communications where the customer has provided the appropriate consent.

Our handling of personal information is further explained in our Privacy Policy.

Customers may manage marketing preferences or withdraw marketing consent in accordance with applicable law and the options provided by us.

28. Cookies

Our Website may use cookies and similar technologies to provide essential Website functionality, understand Website usage, remember customer preferences, support advertising activities, and improve the shopping experience.

Further information should be available in our Cookie Policy and/or Privacy Policy.

29. Force Majeure

We will not be responsible for delays or failures caused by circumstances reasonably outside our control, including natural disasters, extreme weather, acts of government, regulatory restrictions, war, civil disturbance, transportation disruptions, telecommunications failures, epidemics, pandemics, labour disruptions, or failures affecting third-party infrastructure.

This provision does not affect rights that cannot legally be excluded.

30. Changes to These Terms

We may update these Terms & Conditions periodically to reflect changes to our operations, Website, services, products, or applicable legal requirements.

The latest version will be published on this page together with the date it was last updated.

Terms applicable to an order will generally be those in effect when that order was placed, subject to mandatory legal requirements.

31. Governing Law and Jurisdiction

These Terms & Conditions and purchases made through the Website are governed by the applicable laws of the United Arab Emirates.

Any dispute arising from or relating to the Website, an order, or these Terms & Conditions will be subject to the jurisdiction of the competent courts of the United Arab Emirates, subject to any mandatory consumer-protection rights or jurisdictional requirements applicable to the customer.

32. Consumer Rights

Nothing contained in these Terms & Conditions is intended to waive, exclude, or limit rights granted to consumers under applicable UAE consumer-protection legislation.

Where any provision of these Terms conflicts with a mandatory provision of applicable law, the mandatory legal provision will prevail.

33. Severability

If any provision of these Terms & Conditions is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

34. Contact Us

For questions about an order, product, delivery, return, refund, or these Terms & Conditions, please contact:

AL NAS PERFUMES
Licensed under Mann General Trading L.L.C.
United Arab Emirates

Website: https://alnasperfumes.com/
Email: alnasperfumes@gmail.com
Phone / WhatsApp: +971 4 351 9295
Business Address: M01-02, Sheikh Al Majid Building, Business Bay Metro Station, Sheikh Zayed Road, Dubai, UAE.

Please include your order number when contacting us regarding an existing purchase.